🔹 1. Account Creation

Q: How do I create an account on Softadastra?

A: You can create an account using Google or by filling out a simple form (full name, phone number, email, and password).

Q: Can I buy and sell with the same account?

A: Yes. A single Softadastra account allows you to both sell products and place orders.

🛒 2. Product Management

Q: Can I edit a product after publishing it?

A: No. Once published, you can only disable or delete the product.

Q: How many images can I add to a product?

A: You can upload up to 20 images per product.

📦 3. Orders & Tracking

Q: How does order tracking work?

A: After an order is placed, the seller marks the item as "in delivery." Then, the buyer confirms receipt using their dedicated button.

Q: What if I don’t receive my order?

A: Contact our customer support immediately. The seller won't receive any payment until you confirm the delivery.

💰 4. Payments

Q: How are payments processed?

A: Customers deposit funds to Softadastra’s bank or Mobile Money account, then upload proof of payment. Sellers receive the funds after delivery confirmation.

Q: What payment methods are accepted?

A: M-Pesa, Airtel Money, local banks… depending on your profile and payment settings.

🚚 5. Delivery

Q: Who handles product delivery?

A: The seller chooses between a Softadastra logistics partner or their own delivery methods.

Q: In which countries is Softadastra available?

A: We currently operate between Kampala (Uganda) and the DRC. Sellers from the DRC can also list their products.

🔐 6. Security & Privacy

Q: Are my personal details safe?

A: Yes. We use security tools such as two-factor authentication, session management, and login history tracking.

Q: Can I deactivate my account?

A: Yes, anytime from your account settings.

🆘 7. Need Help?

Our support team is here for you:

• 📧 Email: support@softadastra.com
• 💬 WhatsApp or chat via your dashboard
• 📚 Tutorials available in the “Help” section