Help & Support
📝 Create an Account on Softadastra
To access all features on Softadastra, you need a user account. Here's how to create one:
- Go to Softadastra.com.
- Click on "Sign Up" or "Create an Account".
- Choose a registration method:
- Via Google (quick and secure login)
- Or manually by entering your full name, phone number, email, and password.
- Submit the form to finalize your account creation.
🛒 List a Product for Sale
Once logged in, you can easily list items for sale:
- Click on "Add a Product" from your dashboard.
- Fill in the following details:
- Up to 20 high-quality images
- Product title
- Detailed description
- Price in local currency
- Quantity in stock
- Category, brand, and available sizes
- Condition of the product (new, like new, used, etc.)
- Main color
- Similar products (max 5)
- Package size:
- Small – Fits in a large envelope
- Medium – Fits in a shoebox
- Large – Fits in a moving box
- Click on "Publish".
🔧 Manage Your Listed Products
You can change the visibility of your listings at any time:
- Go to your "My Products" section.
- Click on the icon next to the product.
- Select:
- View – to see details
- Unpublish – to temporarily hide the product
- Delete – to permanently remove the product
💳 How to Make a Payment
Softadastra uses a secure offline payment model:
- After confirming your order, payment instructions will be displayed.
- Make a bank deposit to the official platform account.
- Upload a screenshot of the payment proof via the designated interface.
- Once the order is delivered and confirmed by the buyer, Softadastra releases the payment to the seller.
📦 Order Tracking
The order tracking system is simple and transparent:
- The seller starts delivery by clicking "In Delivery".
- The buyer then sees an active button in their order.
- When the buyer receives the package, they confirm by clicking "Received".
- This confirmation triggers the seller’s payment release.
🌍 Softadastra's Operating Areas
Softadastra is a cross-border platform operating between:
- Kampala (Uganda) – Main seller zone
- Democratic Republic of the Congo – Main buyer zone
Sellers may come from either country.
📊 User Dashboard Features
In the "My Account" section, you have access to several professional tools:
- Orders: Track your past and received orders
- Shipping options: Choose from suggested logistics partners or personal delivery
- Payment details: Add your M-Pesa, Airtel Money, bank, or other numbers to receive payments
- Integrated messaging: Communicate with clients and partners
- Pro network: Connect with the top 100 sellers on the platform
- Account security:
- Change your password or email address
- Enable two-factor authentication (2FA)
- Verify your email address
- Manage active sessions
- View login history
- Deactivate or delete your account