Buyer Protection Fees

Buyer protection fees are designed to ensure a safe and secure shopping experience, offering coverage in case of disputes or non-delivery of products.

🔒 Safety First

At Softadastra, we prioritize the safety of our members. We implement tools and policies to protect our community, whether you're a seller or a buyer. Discover our main safety measures below.

🛡️ Buyer Protection Fees

When you purchase an item, your transaction is protected by our Buyer Protection. Your payment is secured, and we step in to help in the event of a dispute or refund. Find out how we calculate protection fees.

Refund Policy

You will be refunded if the item is not delivered, is damaged, or does not match the description. You have 2 days to submit a claim. Return shipping costs are the buyer’s responsibility unless otherwise agreed. Learn more about our return and refund policy.

Secure Transactions

Your payment is secured and held until you confirm receipt of your order. All payments are encrypted and managed by trusted partners.

24/7 Support

Our team is available around the clock to assist you. If you encounter any issue, we’ll help resolve it. Visit our Help Center for more information.

🔐 Softadastra Security

Anti-Spam Tools

We use tools to automatically detect and block malicious content, similar to email spam filters.

Privacy

We respect your privacy. To learn more about how we manage your personal data and your rights, please refer to our Privacy Policy.

Risk Assessment

We analyze suspicious activity in real time to detect illegal or dangerous products and take swift action.

🤝 Helping Our Community Build Trust

Communicate

Our secure messaging system allows you to ask questions about an item. Always remain polite and respectful to maintain a trustworthy environment.

Rate

After each transaction, leave a rating. All ratings are based on verified purchases and help foster trust between members.

Verify Your Account

Verify your account to reassure other members. You can also check if another member has completed verification by viewing their profile.

Be Proactive

Complete your profile to enhance your credibility and reassure buyers. Report any content that does not meet community standards.

📚 Good to Know

Buying Tips

Learn how to evaluate a seller’s reliability, request more information about an item, and shop safely.

Selling Tips

Discover how to create a secure profile, communicate effectively with buyers, and succeed in your sales. Learn more.

Transparency Report

Download our annual Transparency Report to learn about our security measures and policies. This report includes information required by the African Digital Services Regulation.