How It Works

Discover the simple and secure process behind Softadastra, the cross-border e-commerce platform between the DRC and Uganda.

🛒 1. Creating an Account

Sign up easily using your Google account or by filling out a form (full name, phone number, email, password).

You can both buy and sell using the same account.

📦 2. Listing an Item (For Sellers)

  • Add up to 20 images to showcase your item properly.
  • Provide details: title, description, price, quantity, condition, colors, category, brand, sizes (if applicable).
  • Select up to 5 similar products to help customers.
  • Choose the package size (small, medium, or large).
  • Publish the item. Once published, it cannot be edited—only deactivated or deleted.

🛍️ 3. Buying a Product (For Customers)

  • Browse available items and place an order in just a few clicks.
  • Make a deposit of the total amount to the Softadastra account (via Mobile Money or Bank).
  • Send a screenshot as proof of payment to the platform.

🚚 4. Order Delivery

Once payment is confirmed:

  • The seller clicks on the “Order in Delivery” button.
  • They choose a logistics partner or deliver the item themselves.
  • As soon as the customer receives the package, their “Order Received” button becomes active.
  • The customer confirms receipt of the package.

💸 5. Payment to the Seller

After the customer confirms delivery:

  • The platform transfers the money to the seller via the payment method registered in their account (M-Pesa, Airtel Money, Bank, etc.).
  • The seller can view their sales, statistics, and full history in their dashboard.

🔐 6. Account Management

From their dashboard, users can:

  • Manage their profile and payment information
  • Configure security settings (2FA, sessions, login history)
  • Track their orders and sales
  • Access internal messaging to communicate with buyers or sellers
  • Contact top sellers for special requests

✨ Simple, Safe, and Efficient

Softadastra allows you to buy or sell between the DRC and Kampala with peace of mind. Our model ensures that money only moves after delivery is confirmed, for everyone's safety.

Join us today and be part of Africa’s commerce revolution!